We will try and answer most questions here – if you are unable to find the answer to your question, please use the contact form at the bottom of the page.
How long will my order take to be processed?
Most orders are processed within 2 business days and shipped USPS. Please allow 7-10 days for delivery.
I purchased one of your knives second hand it is missing a COA. Can I get a duplicate?
We used to issue missing COAs, but started seeing people try and pass off fakes with our Certificates of Authenticity. This can be a desirable piece for collectors, so please keep your certificates because we do not reissue them.
How can I return products?
You will receive an email with your order. You can request a return by replying to the order email.
I cannot find my order email
Check your spam folder. Please save your order emails after placing an order, they are the only way customers can contact Wild Horse Custom Knives.
Can I get a knife designed to my specifications?
Sorry, but due to the high demand we have found that offering this service leads to spending many hours each day answering emails. We do not have the time.
Where are you located?
Wild Horse Custom Knives is operated through a network of professionals all working remotely. We have no physical location.
How can I use my loyalty rewards points?
You will be given the option to use your loyalty rewards points at checkout.
How long do I have to request an exchange or refund?
Customers have 7 days from the date of delivery to request an exchange or refund. Wild Horse Custom Knives inspects each and every knife that leaves our facilities. We reserve the right to deny service to any customer we believe is being frivolous with our return policy.
Can I get an item shipped overnight?
You can request expedited shipment, but we are likely only to grant such a request for returning customers or large orders. We will send an additional invoice for you to cover the difference if expedited shipment is granted.
I don’t like PayPal can I pay another way?
Our PayPal processing system can process all major credit cards so you don’t have to use PayPal, simply select Pay With Credit or Debit Card at checkout.
How can I contact you?
You can use the contact form below to send a message. Please give 24-48 hours for a response.
Can I have a discount code?
We try to price all products fairly on the website. The website is the cheapest method for purchasing any of our knives. At certain times of year we will issue coupon codes (Black Friday, Christmas, etc). Sign up for the Equestrian Club mailing list to receive special discounts when they are available. You can view active coupon codes here.
Do you have a physical storefront I can visit?
We are sorry, but we do not have a physical location and all of our operating locations are closed to the public. The artist and owner of Wild Horse Custom knives is a private individual, and over the years we have had our fair share of stalkers and such. For operational security we no longer offer shop tours or anything like that.